Innovative technological advances in telecommunications have made the call center industry more efficient and effective. Outsourced centers, such as the Philippine call center not only save a lot of money in labor costs, but also in overall operating costs. The technologies used in call centers have come a long way from the simple telephone. Today, it employs a variety of hardware and software solutions to make the agents work much easier and more productive. In a typical configuration, a phone system that is automated dialers and answering systems are used regularly. IVR or Interactive Voice Response – IVR automated response…