With Apple releasing its new iPhone 4, most of its innovations developed to satisfy the needs of the individual users also apply to enterprises throughout the world. Now it’s the turn for a CIO and IT department to get prepared for this new smartphone release, and especially for a certain challenge: coming mobile enterprise applications. IT departments are advised to adopt Apple’s slogan ‘Think different’ to consider iPhone 4. iPhone was the one that succeeded to convince the consumers of importance mobile data, which even surpassed that of the voice. Now iPhone is less likely a phone, as its heart…

Innovative technological advances in telecommunications have made the call center industry more efficient and effective. Outsourced centers, such as the Philippine call center not only save a lot of money in labor costs, but also in overall operating costs. The technologies used in call centers have come a long way from the simple telephone. Today, it employs a variety of hardware and software solutions to make the agents work much easier and more productive. In a typical configuration, a phone system that is automated dialers and answering systems are used regularly. IVR or Interactive Voice Response – IVR automated response…

Let us face the fact that as much as many people are not familiar with the basic idea of what a call center is, how much more with the call center technology? Several questions are being thrown in most of the call center forums online about the things related to call center and most of those are about the call center technology. For everybodys information, a certain call center since it catered to customer service, technical operations, and much more, have been sustained by a gamut of telecommunications and computer technologies. The call center technology is comprised of automatic call…