The telecommunications sector in the United Kingdom is an interesting blend of technology, business practices, and customer service. Unlike other fields where one aspect is more important than the others, telecommunications requires that all three pistons be firing at the same strength. Mobile phone, data streaming, and multi-service firms in telecommunications are all competing with each other to increase their market share and develop a strong public profile. In this way, any edge that a company can gain over the competition is vital to long term success. One tool that has become trendy over the last few years among telecomm…